employment opportunities
Sales Floor Manager
PRIMARY ROLE: Achieve administrative, operational and financial functions and goals of HFHWC ReStore in partnership with other management team members. Sales Floor Manager must also cross-train duties required of Operations Manager. Interested candidates should submit a Cover Letter and Resume to Executive Director Jenny Fleming at Jennyfleming@habitat-wc.org. No phone calls please.
EMPLOYMENT STATUS: Full-Time (exempt) with Benefits
SALARY: Commensurate with Experience
SCHEDULE: 40 hrs/week; Tuesday – Saturday (daytime hours)
REPORTS TO: Executive Director
RESPONSIBILITIES:
Sales Floor
Open and close the ReStore on scheduled daily hours in coordination with management team
Coordinate flow of donated items with Warehouse Manager.
Delegate assignments to sales floor employees and volunteers to ensure consistent and orderly flow of new items to sales floor, outside bay and yard.
Coordinate overall sales floor processes for a conducive customer experience
Manage the effective merchandising of the floor, maximizing available display space and ensure appropriate turnover of merchandise
Coordinate with Operations Manager to oversee pricing of items to ensure maximum profit to support the Habitat for Humanity Mission to include selection and pricing of collectible items
Coordinate with Affiliate Director of Resource Development and Marketing for daily social media updates to include current merchandise and events
Reconcile daily sales/cash register for deposit
Employee Management
Ensure proper onboarding and training for new staff members
Coordinate with Operations Manager to provide ongoing safety and operational training opportunities for current staff
Oversee and maintain daily/weekly task assignments and records
Conduct weekly staff huddles to review tasks for the week and facilitate two-way communication
Work closely with the associate staff to ensure store policies and procedures are followed
Foster effective communication with Warehouse Manager for efficient flow of merchandise and operations
Conduct annual performance reviews
Volunteers
Develop a daily and weekly schedule of volunteers with assigned times and areas/tasks. Track volunteer hours monthly by volunteer type.
Implement training program for new volunteers; personally train new volunteers or assign a staff member to train the new volunteers.
Equip staff and volunteers for success with training, needed resources and clear communication
Meet donor and customer expectations
Financial
Ensure compliance with all financial reporting practices in partnership with management team
Work with the Executive Director and Finance Committee to develop and maintain adherence to the annual operating budget in partnership with management team
Skills & Qualifications
2-3 years of retail management experience required
Great interpersonal skills and customer service
Ability to communicate and convey information clearly and effectively
Strong leadership abilities and initiative
Ability to delegate and mediate
Quick decision-making and problem-solving
Excellent time management
Responsible, goal-oriented and organized
Strong attention to detail and ability to multitask
Confident, proactive and willing to take on challenges
Great listening skills and able to take direction from individuals in higher- level positions
Able to manage and motivate others
Computer skills, including Microsoft Word & Excel
Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds.
Commitment to safe working environment.
Ability to lift 50 pounds.
Critical Performance Outcomes
Meeting goals set forth in annual budget and strategic plan
Managing pricing and inventory for selection and turnover
Creating and maintaining positive customer service and donor experience
Ensuring that the store operation is staffed appropriately with employees and volunteers for optimal customer service needs
Equipping staff and volunteers for success with training, needed resources and clear communication
Ensuring the accuracy of daily register reconciliation
Interested candidates should submit a Cover Letter and Resume to Executive Director Jenny Fleming at Jennyfleming@habitat-wc.org. No phone calls please.