employment opportunities

 

Sales Floor Manager

PRIMARY ROLE: Achieve administrative, operational and financial functions and goals of HFHWC ReStore in partnership with other management team members. Sales Floor Manager must also cross-train duties required of Operations Manager. Interested candidates should submit a Cover Letter and Resume to Executive Director Jenny Fleming at Jennyfleming@habitat-wc.org. No phone calls please.

EMPLOYMENT STATUS: Full-Time (exempt) with Benefits 

SALARY: Commensurate with Experience

SCHEDULE: 40 hrs/week; Tuesday – Saturday (daytime hours) 

REPORTS TO:  Executive Director 

RESPONSIBILITIES: 

Sales Floor 

  • Open and close the ReStore on scheduled daily hours in coordination with management team 

  • Coordinate flow of donated items with Warehouse Manager. 

  • Delegate assignments to sales floor employees and volunteers to ensure consistent and orderly flow of new items to sales floor, outside bay and yard.  

  • Coordinate overall sales floor processes for a conducive customer experience 

  • Manage the effective merchandising of the floor, maximizing available display space and ensure appropriate turnover of merchandise 

  • Coordinate with Operations Manager to oversee pricing of items to ensure maximum profit to support the Habitat for Humanity Mission to include selection and pricing of collectible items 

  • Coordinate with Affiliate Director of Resource Development and Marketing for daily social media updates to include current merchandise and events 

  • Reconcile daily sales/cash register for deposit 

Employee Management 

  • Ensure proper onboarding and training for new staff members 

  • Coordinate with Operations Manager to provide ongoing safety and operational training opportunities for current staff 

  • Oversee and maintain daily/weekly task assignments and records 

  • Conduct weekly staff huddles to review tasks for the week and facilitate two-way communication 

  • Work closely with the associate staff to ensure store policies and procedures are followed 

  • Foster effective communication with Warehouse Manager for efficient flow of merchandise and operations 

  • Conduct annual performance reviews 

Volunteers 

  • Develop a daily and weekly schedule of volunteers with assigned times and areas/tasks. Track volunteer hours monthly by volunteer type. 

  • Implement training program for new volunteers; personally train new volunteers or assign a staff member to train the new volunteers. 

  • Equip staff and volunteers for success with training, needed resources and clear communication 

  • Meet donor and customer expectations 

Financial 

  • Ensure compliance with all financial reporting practices in partnership with management team 

  • Work with the Executive Director and Finance Committee to develop and maintain adherence to the annual operating budget in partnership with management team 

Skills & Qualifications 

  • 2-3 years of retail management experience required 

  • Great interpersonal skills and customer service 

  • Ability to communicate and convey information clearly and effectively 

  • Strong leadership abilities and initiative 

  • Ability to delegate and mediate 

  • Quick decision-making and problem-solving 

  • Excellent time management 

  • Responsible, goal-oriented and organized 

  • Strong attention to detail and ability to multitask 

  • Confident, proactive and willing to take on challenges 

  • Great listening skills and able to take direction from individuals in higher- level positions 

  • Able to manage and motivate others 

  • Computer skills, including Microsoft Word & Excel 

  • Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds. 

  • Commitment to safe working environment. 

  • Ability to lift 50 pounds. 

Critical Performance Outcomes 

  • Meeting goals set forth in annual budget and strategic plan 

  • Managing pricing and inventory for selection and turnover 

  • Creating and maintaining positive customer service and donor experience 

  • Ensuring that the store operation is staffed appropriately with employees and volunteers for optimal customer service needs 

  • Equipping staff and volunteers for success with training, needed resources and clear communication 

  • Ensuring the accuracy of daily register reconciliation 

Interested candidates should submit a Cover Letter and Resume to Executive Director Jenny Fleming at Jennyfleming@habitat-wc.org. No phone calls please.